GPT not only offers a wide range of promotional sound items and other related electronics but also provides the best customer service for you. To make our customers understand our order process and other terms and conditions, we have brief guidelines below for your reference.
¡¤ Sample Policy
¡¤ Order Process
¡¤ Tips Before Your Order
¡¤ Payment Terms
¡¤ Shipping Terms
¡¤ Inspection of standard a
Sample Policy
We offer samples for all the products for customers' test and evaluation. We can also do logo imprint and data services for sample orders. Set-up charges, sample fees and shipping cost are on customers' account. There are two ways of getting our samples.
1.The customers pay the sample fees and provide us with a/c no. with FedEx, DHL, UPS, TNT etc, we will send out the samples by frieght collect.
2.The customers pay both the sample fees and the shipping cost to us, we will pay the shipping cost at our end. It is cheaper to pay the air freight in China, so we suggest this method. Please tell us which courier you prefer, then we will give you an exact air freight cost before the payment.
Remarks : the samples fee will refund to customers when place order to us .
Some customers may feel disappointed in our sample policy. Here are some reasons why we charge sample fees and shipping cost.
First, our products are not all storage which are of high value when we do samples for customers .
Second, the Internet has many people looking for free items without the intent of a future purchase, this makes our products cost more to our good customers.
Third, the international air freight is too high to afford for hundreds of sample orders.
Order Process
Many overseas buyers consider it very complicated to import from us, actually it's very simple. We have simplified the process as 7 steps.
Step 1 Request for a quote
Fill out the Enquiry Form(s) alongside with the product (s) you are interested in, we will give you a quote within 24 hours (except holidays).
Step 2 Request for a sample/samples
Fill out the Enquiry Form(s) alongside with the product(s) you are interested in and tell us your specific requirements, we will give you a quote accordingly.
Step 3 Payment for the sample order
Transfer the payment to our company bank a/c and email/fax us your bank copy, we will arrange the sample(s) for you asap, no longer than one week.
Step 4 Sample(s) confirmed
Please inform us upon the receipt of the sample(s). We highly appreciate your comments on our products and services.
Step 5 Purchase an order
We welcome your official order after the confirmation of the sample(s). If you are unsatisfied with our products and/or the services, please specify the reasons, we will try our best to serve you better and look forward to the coopertion with you later on.
Step 6 Deposit or full payment before the production starts.
30% deposit is required before we start the production. Please check carefully about the beneficiary , bank a/c and any other related information to speed up the payment. Many of the payments are delayed due to the wrong spelling of the beneficiary and/or account no. Full payment is welcomed because it takes more time to transfer the balance again.
Step 7 Shipment dilivered with the balance received.
We will ensure the delivery in time or earlier before the required shipping date. Please make sure that the payment is already in our bank a/c before the shipping date. During busy seasons like Christmas, the delivery time may be longer than usual. Clients will be informed with the tracking no. and other information related to the shipments.
Tips Before Your Order
To place an order, you need to make sure the following information:
Item : let us know the item you are interested in and email an image .Do not hesitate to contact our sales representatives for updated information.
Colors:We have different standard colors for different modelsn any custom color is ok for us to do .so please email us your pantone NO for the color .
Logo Imprint Options: Different products have different imprint options. Silk screening, full color printing, laser engraving and heat stamping .Please supply your logo file so that we can adopt the suitable options .
Note: For the logo imprint, artwork is very important for accuracy, please read the following knowledge carefully.
Pantone Colors
We request Pantone colors for logo imprinting except black and white. If you do not have Pantone colors for your logo, please view online PMS guide to select a Pantone color/Pantone colors. Because of manufacturing differences and digital color profiles, colors can be tricky when viewed on computer monitors.
For best results, it is highly recommended that you use a Pantone Color Guide (ask your design department if they have a Pantone Color Guide handy) to choose the correct colors. Although we choose correct Pantone color(s) for logo imprint, the actual color(s) may differ a little from the one you see on the Pantone Color Guide due to different material surfaces.
Vector Artwork
Vector artwork is preferred for any logos especially those with more than one color. If you do not have a vector artwork file of your logo, please ask the person who originally created it. We highly recommend that you submit an Adobe Illustrator (.ai) or Encapsulated PostScript (.eps) file. Raster file artwork (.bmp, .jpg, .gif) will not be accepted for logos with more than one color. Any text that appears in your logo should either be embedded in the file or made into outlines. If a file is submitted without outlines, we cannot be held responsible for substituted or lost fonts.
Submit your logo
Please send the artwork to the sales representatives you contact with. If you have your own idea how to place your logo, we will do it strictly according to your requirements, including the imprnt area and the size of the logo. If you do not specify size and/or imprint area on your purchase order, our designer will determine the appropriate size and placement based on your artwork and decorating method specified. We will send you a virtual sample with your logo on the products you are interested in within 24 hours(except holidays).
Accessories: To check the available accessories and decide what to choose. If you need accessories ,please inform our sales representatives
Packaging:For different purposes we offer different packaging solutions.
For retail, we recommend the retail boxes or blister card
For promotional use, we would suggest the buble packing ¨Cpoly bag and inner box . Of course, you may have your own idea- it's all up to you .so please decide how your orders to be packed when confirm the order
MOQ:Our MOQ for all the products are not same .so different item will be with different MOQ ,so please confirm with our representatives before confirm the order .
Delivery time:We know that delivery time is very important in this fast changing industry. Our lead time for our exist model is about 20 working days after the confirmation of the purchase order. The lead time may be longer during busy seasons. We will confirm the delivery time with you for each individual order.
Payment Terms
We require 30% deposit after the confirmation of the order(s) and the balance needs to be paid before the shipment(s).
We recommend the full payment after the purchase order is confirmed. It takes more time to transfer the payment twice and cost more bank charges. We offer a limited credit to the customers who have more than one year's business relationship with us and have regular orders.
Shipping Terms
We suggest that we be in charge of the shipping because we have close business relationship with logistic companies/agents in China. Not only can they provide competitive prices, they can also ensure the prompt and satisfactory servies. We highly recommend that the clients buy the insurance to avoid loss if the couriers damage or lose the merchandise. Please check your order carefully when you receive the cargos. If you find any damage or missing, please tell the courier right away and contact us asap, we will help solve the problem with the insurance company.
Inspection goods of standard: According to AQL2.5/4.0 standard execution.
Still confused? Don't' worry, our professional sales representatives are always willing to help you out. Please Skype us or call us directly by +86-755-21125879 during the working hours for direct communication. Beyond the working hours, please write us an email to gptsales@gmail.com or fill in Enquiry Form , we promise to reply within 24 hours (except holidays).
Our mission statement :
To build and sustain client relationships by providing exceptional product value: high-quality, innovative designs; competitive pricing; and superior customer service.
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